Frequently Asked Questions | Written Magic Copywriting

If you don’t see the answer to your question here or if you have additional questions about our policies, we invite you to talk to us directly via email – we’d love to hear from you!

How much do your services cost?

We list starting prices in CAD or Canadian dollars right on our website! Unless you’re looking for additional features or services beyond what we’ve listed, what you see is what you’ll pay, excluding taxes. If you do want something more, we’re happy to customise any of our services for you and can give you a full quote. Just drop us an email.

How does payment work?

Easy – just click “Order Now” and follow the steps outlined on our services pages. You’ll be prompted to pay the initial 50% deposit, which guarantees you a spot on our schedule. Shortly afterwards, you’ll receive a friendly email from us that outlines everything you’ll receive with your purchase, how to get started, when we’ll be ready to start, and other useful information. An invoice for the remaining 50% is sent when the website or web copy is finished.

For larger projects, we sometimes ask for a 50% deposit, then another 25% deposit partway through, with the final 25% upon completion. This is determined at the initial contract stage, usually, so you’ll know ahead of time if it’s needed.

We use PayPal to make payments quick, easy, and secure for everyone involved. And if you don’t have a PayPal account, that’s okay – they also accept major credit cards.

How long does it usually take?

Obviously, it depends on the size of the project, but we do try to give an accurate estimate. When it comes to websites, we aren’t designing anything from scratch, so it usually only takes a day or two to get your website and domain name set up, then another day to install WordPress and the theme. The most time-consuming part of the process come from the creation – namely, the web copy and (if you’ve purchased it) the business logo. To keep things moving quickly, we designate a time period to focus on the content of your website and usually upload it as we go along. Often, you can follow the progress being made by viewing the website yourself.

During the creative process, you’ll be given the opportunity to see what we’re doing and let us know if we’re going in the right direction. From there, it depends on how quickly you are able to respond with approval or necessary changes, and whether or not we need to work with another freelancer or contractor on your behalf. (A web designer or programmer, for example.)

If you do have a deadline, please advise us as soon as possible and we will try to accommodate you.

How many revisions am I allowed?

Generally, we give you the chance to review what we’re doing along the way. Feedback is always welcome. We want you to be incredibly happy with the finished product and our services! You’ll also have up to two weeks to ask us to make tweaks, additions, etc., free of charge.

However, if for some reason you feel the need to take a completely different route, we allow one major ‘restart’ where we try again from (close-to) scratch. We’ll probably need further details from you to find out what we missed the first time, and cannot promise, at this point, to meet a designated deadline.

Although we’re confident that we can meet your goals, sometimes it just doesn’t work – the project would then be subject to our cancellation policy, detailed below.

What's your cancellation/return policy?

For clients wishing to cancel:

If you have paid your 50% deposit but have not yet received any work from us, then your deposit will be returned in full to the same credit card/account as it was originally paid from.
If you have paid your 50% deposit and we have begun work on your website (design or writing), then your deposit is forfeit, in payment for our time. You will be notified when we’re ready to start.
If you have paid 100% in full and have received the final invoice and the finished product, you’ll have two weeks to review and decide if you’re happy with what you’ve received, from the date the final invoice is issued. In that case, if you decided you still wanted to cancel, you would be given 50% of your funds back. After fifteen days from date the final invoice is issued, no funds will be returned, even should you decide not to use the finished product.

Note: If you do cancel, your right to use any finished or unfinished original content (such as web copy or logo) and any paid-on-your-behalf content (such as the premium WordPress theme) is forfeit and will be removed. We cannot refund the web hosting service once purchased; you will need to speak directly to the company whom you purchased it from.

What is your privacy policy?

Essentially, our policy is one of mutual respect.

We will not share, give, or sell any information collected by this website, by email, or through our communications, to a third party without your explicit permission. We require consent to share information with a contractor on your behalf, such as a web designer.

Information collected is used during the course of the project. We then save your information for repeat or return clients to provide better service. We are very willing to erase this information upon request.

Do you do phone or face-to-face meetings?

Absolutely! Being an online business, we do not have an open office location, but we’re happy to arrange phone meetings by appointment for clients and potential clients in Canada. We also offer coffee shop meetings for local clients in Calgary, Alberta. Please inquire by email to book an appointment.

Do you offer anything for non-profit organizations?

Yes! We’d love to work with you and are very willing to work out a special rate for any registered non-profit organization, including some pro-bono. This is determined on a case-by-case basis, so please send us an email to further discuss the details.